FAQ
WHAT IS YOUR RETURN POLICY?
All dry goods returned within 90 days of date of purchase are eligible for a full refund! Items must be in good condition and returned without damage. If items are damaged/ used in your aquarium, a refund value of 50% of the items original price will be issued to buyer.
Product arrived broken/damaged? Please send a message through the contact section of the website and I can work with you to resolve any issues and to organize a return! We strive for customer satisfaction, so any items that arrive broken will be replaced for free! Just send us a message and picture to Sales@chrissaquaticdesign.com
​
Returns after 90 days will typically not be accepted.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally! Shipping fees may apply according to the shipping destination. We offer multiple carrier services and guarantee a safe arrival of all items in your order! We have shipped our aquarium gear to over 25 countries!
What If I Can't Find What Im Looking For?
Contact us! Let us know what you want and we can help make your vision a reality! We will respond in under 24 hours!
​
From custom aquarium gear and 3D printing services to acrylic work and aquarium manufacturing, we can do it all! Just reach out and Chris will get back to you in a few hours! Just email us at Sales@chrissaquaticdesign.com or send us a text message at (513)-781-8010